Suvitamara ships PAN India and worldwide.
We ship all our orders through collaborated trusted logistics partners and delivery is available for every pin code within India .The delivery time might differ between locations across the country and is depends on the courier or the delivery partners. Suvitamara tries to ship the consignment within 2 to 3 working days to the delivery partners. This is subjected to vary based on high demands during festivals. Customers are expected to get an immediate notification of the tracking details through email once the order is confirmed and text messages and emails once the parcel is dispatched for shipping. The logistics partner also sends further updates via text message and email as the shipment progresses. At circumstances, when the update gets missed, the customers can email us to get the tracking details or can login into our website portal and check your order history to find the tracking details.
The customers are expected to track the parcels until delivery and Suvitamara does’t track each and every parcel. It is the customer’s responsibility to track their individual parcels and get them delivered. If the customer is facing any issue with parcel delivery or the local parcels are not getting delivered within 7 business days, the customer is expected to contact us via email ([email protected]). We assure we will follow up with the logistics partner and get the parcel delivered to you.
The logistics will do a minimum of three attempts to deliver the parcel. Once the attempt is exceeded, the logistics will return the parcels back to us. Always make sure the address, pin code and particularly the mobile number given is correct while placing the order and reachable by the delivery partners as it costs to re ship the parcels to your address.
The delivery timelines are given in the shipping option during checkout. Please note they are tentative timelines and subjected to vary based on high demands during festivals. Suvitamara does not provide any delivery timeline assurance.
The customer is expected to pay the delivery charges at the time of checkout. The delivery charge might depend upon the delivery location and weight of the product ordered by the customer. The delivery to the logistics partners will be done only on working days (Monday to Saturday) and are non functional during local and government holidays. We partner with reputed couriers to ensure safe and fast delivery.
We always take extra care with each and every parcel. After two rounds of quality check, the products are packed safely in zip locks and bubble wraps, packed in boxes and shipped to our customers.
International Shipping:
Our website accepts International Payments and International shipping is enabled in our website. We ship to more than 50 plus countries across the globe and you can email us if you are unable to find your shipping country in the list. We have partnered with DHL Express for International shipping and the tentative timelines are given in the shipping option during checkout. Please note they are tentative timelines and vary based on custom clearance and holiday timelines.
The customer is expected to pay the delivery charges at the time of checkout. The delivery charge might depend upon the delivery location and weight of the product ordered by the customer. The delivery to the logistics partners will be done only on working days (Monday to Saturday) and are non functional during local and government holidays.
We always take extra care with the International packaging. After two rounds of quality check, the products are packed safely in zip locks and bubble wraps in boxes and shipped to our customers.
The customers are expected to track the parcels until delivery and Suvitamara does’t track each and every parcel. It is the customer’s responsibility to track their individual parcels and get them delivered. If the customer is facing any issue with parcel delivery , the customer is expected to contact us via email ([email protected]). We assure we will follow up with the logistics partner and get the parcel delivered to you.
No Cash On Delivery(COD) option is available for International orders.
This doesn’t happen in most of the cases, however if there is any import duty /customs duty charge imposed by your local customs for your package delivery, then the customer has to bear the charges.
Express Shipping:
We have enabled Express Shipping for orders within India and the service is subjected to availability based on your pin code. Please opt for express shipping only if your locality is a main area and have major access to logistics.
The express shipping orders are shipped in the next working day of the order placement and non functional during government holidays and Sundays. The packages will be delivered in the timelines mentioned for your particular locality. However, there might be exceptional cases of delay of one or two days if the logistics face any issue during delivery which happens very rarely.
Pre Booking Orders:
A few products which are marked as prebook in the header(particularly Kundan Jewellery) have different dispatch times as mentioned in the Kundan Jewellery sections.
We require a minimum time frame of 25 to 30 days for making the product (tentative timelines) and we will process the shipping afterwards. However, if the particular product you have ordered is ready before the given time frame, we will process the shipping as soon as it is ready. If your order contains prebook items along with ready to ship items, your order will be dispatched as a single package when the pre booking items are ready. We do not entertain any cancellation once the pre booking orders are booked and are under making. Kundan Jewellery are completely handmade and require time for each and every process. We require your co operation in this as manufacturing will start only after the order has been placed. If you want a particular product earlier than the mentioned timelines, you can drop an email to us ([email protected]) to check the feasibility and then place an order with us.
If you have any shipping related queries or issues, kindly email us at [email protected] / [email protected]